PERSPECTIVES

From The Co-Founders

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Tips, Tactics & Strategic Insights and Commentary
from The ROI Co-Founders, Pat Johnson and Dick Outcalt
Outcalt & Johnson: Retail Strategists LLC; Retail Turnaround Experts

Which Management Style: Flow Chart? Or Venn Diagram?

We saw this wonderful flowchart for a maintenance project. A sure-fire guide to trouble-shooting a problem. Just three Yes or No questions. 

First question: "Does it move?" That's easy. Answer Yes or No.

The next question is key (and spoken like a true professional): "Should it?" Again, answer either Yes or No.

That incisive analysis then leads us to the appropriate choice among three potential remedies:

  1. Duct tape, to stop it from moving.

  2. Or, WD-40, to get it moving.

  3. Or, if neither remedy is required, a cold beer!

What an elegant (and entertaining) summation of a workflow. There is much to admire, actually. Its clarity, and ease of use. Just answer "Yes" or "No." 

Appealing, isn't it? (Sounds like a great AI solution.)

Beyond Yes Or No Questions. It’s Time For Decisions

Of course, business owners must make decisions beyond operational maintenance issues. Here’s an elegant process for clarifying issues that are more strategic.

For instance, how might three ingredients - milk, flour, eggs - be combined to make breakfast? 

Venn diagram is the tool for the job. 

Here’s the key: It doesn't try to tell you what to cook. Instead, it shows the outcomes of the different ways you could combine those ingredients. Then you decide.

Combine the flour...with the milk?   Get batter

Combine the egg...with the flour?   Get pasta.

Combine the milk...with the egg?   Get an omelette.

Combine all three?   Pancakes!

For a business owner, the maintenance flowchart may be very useful for fixing things that are broken. 

But when Owners must make more strategic decisions, or choose what opportunities to seize going forward, the insights and perspective quickly provided by a Venn diagram can be far more useful. 

Food for thought…



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