What really drives sales? Customers! But, it takes a lot to find, connect with, and nurture the best ones for your stores.

For that, The ROI's section on growth should be your one-stop resource.

• From identifying your most profitable customers
• to reinvigorating your competitive edge
• or teaching salespeople to, you know, sell...

these practical and proven tools and insights can save you lots of time.

(These are the tools and resources included in the section on Focus on Growth Management. ROI Subscribers who are logged in can go directly to each of these resources. Otherwise, you will be prompted to login or subscribe.)

Retail Owners: Need more time?

Silly question, right?

Everybody knows the answer, too. The best way to find more time is...to delegate.

But how to do that with confidence?

And without micro-managing?!

This section of The ROI has tips, tactics and insights for you to delegate with confidence. Our goal: enable you to have peace of mind with that new-found time.

(These are the tools and resources included in the section on Delegating with Confidence. ROI Subscribers who are logged in can go directly to each of these resources. Otherwise, you will be prompted to login or subscribe.)

What does it take to get financing for your business? Showing that you can pay it back!

This section of The ROI has the tools and resources you need to do just that:

• Financial strength assessment tools.
• Proprietary calculators for retail "What if...?" projections.
• Empowering how-to webinars on bank negotiations, improving financial strength.
• Explanatory how-to articles packed with consulting insights.
• And more!

All focused on empowering you to improve the financial strength of your retail business.

(These are the tools and resources included in the section on Paying For It All. ROI Subscribers who are logged in can go directly to each of these resources. Otherwise, you will be prompted to login or subscribe.)

Ahh yes. Manage and control those "controllables" in your business.

For that, you need to know the cause-effect connections among "the basics."

• Things like the link between the P&L and the Balance Sheet.
• How changes in inventory turns can affect cash flow.
• Why profitable businesses can still be out of cash.

When retailers know and understand the cause-effect financial levers of their business, choices become much more clear. There is a lot you CAN control!

It's why folks have praised The ROI for "connecting the dots."

(These are the tools and resources included in the section on Controlling the Controllables. ROI Subscribers who are logged in can go directly to each of these resources. Otherwise, you will be prompted to login or subscribe.)

Tick. Tock. Tick. Tock.

Crisis looming? Use the lead time!

Once again, The ROI can give you a head start.

• There's a quick assessment tool – Retailing's Three Stages of Decline – to pinpoint areas of focus.
• A pro-active Six Step Survival Plan.
• Even a guide to Stress Management for Retailers.

Start now to put time on your side!

(These are the tools and resources included in the section on Weathering A Crisis. ROI Subscribers who are logged in can go directly to each of these resources. Otherwise, you will be prompted to login or subscribe.)

At some point, every Owner wrestles with the complex issues of "What's next for the business?"

What keeps many owners from NOT answering that question is this other imponderable for the Owner: "But...what's next for ME??"

The ROI gets that. Which is exactly why we have dedicated one of the key sections of our site to those challenges.

And of course, we focus on all the ways that Owners are empowered to make their own decisions, to chart their own course. You know, choose your own adventure!

(These are the tools and resources included in the section on Exiting Gracefully. ROI Subscribers who are logged in can go directly to each of these resources. Otherwise, you will be prompted to login or subscribe.)